Service Excellence Leader
hace 13 horas
Cigna Health And Life Insurance Company seeks a Service Excellence Leader to join our Customer Service department in Madrid, Spain. This hybrid role offers the perfect blend of remote and office work, with a minimum of one day per week from our office in Madrid.
About the RoleAs a Service Excellence Leader, you will play a pivotal role in driving key projects that support our ambitious growth & affordability roadmap. You will be supported by a team of supervisors on your mission to deliver best-in-class service experiences for our customers, drive a high level of engagement in the team, and manage relationships with multiple partners and stakeholders.
Key Responsibilities• Deliver exceptional customer service experiences through strategic initiatives and process improvements
• Collaborate with cross-functional teams to drive business growth and profitability
• Develop and implement training programs to enhance employee skills and performance
• Analyze customer feedback and metrics to inform business decisions
• Foster strong relationships with internal stakeholders and external partners
In this role, you can expect:
- A competitive salary range of €60,000 - €80,000 per year, depending on experience
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- The opportunity to work with a global leader in the health and life insurance industry
- A dynamic and supportive work environment with opportunities for professional growth and development
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application.
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