Optimizing Airline Operations Manager
hace 6 días
Job Summary
">The Optimizing Airline Operations Manager plays a pivotal role in driving operational excellence within the Contract Fulfilment Airlines team at Amadeus. This strategic position entails leading improvement projects to enhance performance and customer satisfaction, while ensuring effective planning, execution, and integration of initiatives. Key responsibilities include assessing existing workflows, identifying gaps, and implementing strategies that foster continuous improvement, innovation, and adaptability.
Key Responsibilities
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- Design and implement a knowledge management strategy and framework in collaboration with Service Management and RMC Center of Excellence.
- Coordinate with stakeholders for the as-is assessment, To-Be definition, and implementation, determining objectives, implementation strategy, and timelines.
- Promote the knowledge management culture in the Contract Fulfilment AIR organization by inventorying and reviewing existing information, identifying gaps, recognizing or articulating knowledge, and turning tacit knowledge into explicit knowledge.
- Create, maintain, and enhance a process database, establishing and monitoring process documentation, implementing measurement of impact, and coordinating knowledge sharing.
- Review and maintain Role & Responsibility descriptions and knowledge accountability, building SOPs (Standard Operating Procedures), defining strategy and implementation plan related to workforce knowledge enhancement, and implementing and maintaining the new onboarding process.
- Design trainer role description and responsibility, establish recurrent training on tools and applications, and implement and maintain framework and KPIs (Key Performance Indicators) on data management and governance.
- Facilitate the identification, discussion, and prioritization of improvement strategy and actions, coordinate the implementation of improvements, and evaluate effectiveness through KPIs.
- In collaboration with Contract Fulfillment AIR Leads, and based on guidance provided by Service Management, coordinate the implementation of OTC (Order-to-Cash) system maintenance, and contract Fulfillment tools.
- Lead the identification, discussion, and prioritization of improvement strategy and actions, lead Contract Fulfillment process assessment, improvement definition, coordinate the implementation of improvements, and monitor effectiveness throughout KPIs.
- Communicate project status updates and priority challenges.
Compensation
The estimated annual salary for this role is between $120,000 and $180,000, depending on location and experience. Please note that this figure is an estimate and may vary based on individual circumstances.
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