Customer Support Specialist for German Speakers in Porto

hace 4 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team at Cross Border Talents. This role is perfect for individuals who possess excellent communication skills, both written and verbal, and have a strong passion for delivering exceptional customer experiences.

About the Role

The successful candidate will be responsible for providing top-notch support to our clients via phone, email, and chat. They will troubleshoot and resolve customer issues in a timely and professional manner, while maintaining a high level of customer satisfaction.

Key Responsibilities
  • Respond to customer queries in a timely and professional manner
  • Troubleshoot and resolve customer issues
  • Maintain a high level of customer satisfaction
  • Work closely with the team to ensure consistent and reliable customer service
Requirements

To be considered for this role, you must be a native German speaker with excellent communication skills. You should also be fluent in English for internal communication. Previous experience in customer support or a related field is a plus.

What We Offer
  • A competitive salary: €35,000 - €45,000 per year (depending on experience)
  • A supportive and dynamic work environment
  • Opportunities for growth and development within the company
  • Remote work from Porto with a structured schedule and weekends off
Benefits

In addition to the above, we offer a range of benefits that enhance your overall well-being and work-life balance. These include:

  • A comprehensive benefits package
  • Ongoing training and development opportunities
  • A healthy work-life balance


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