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Business Operations Manager
hace 2 meses
We are seeking a highly skilled Business Operations Manager to join our team at WarnerMedia. As a key member of our organization, you will be responsible for leading operations for various business functions, providing world-class customer service, and driving strategic projects.
Key Responsibilities- Subject Matter Expertise: Be a subject matter expert on all business functions for which the role is responsible and serve as a point of escalation when issues arise.
- Customer Service: Provide world-class customer service to stakeholders by managing expectations, building partnerships, and resolving issues.
- Initiation and Execution: Initiate and execute strategic projects, including client and supplier interactions, supporting supplier business partnerships, function harmonization, and process improvement.
- Team Metrics: Identify and track team metrics for maximizing team throughput and efficiencies.
- Stakeholder Requests: Prioritize stakeholder requests to ensure that orders meet the SLAs of the business are placed and invoices are reconciled in a timely manner based on the needs of the business.
- Compliance: Ensure compliance with company and departmental policies.
- Employee Engagement: Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives.
- Scheduling and Workload Management: Organize scheduling of team members and balance workloads, train on current processes, and onboard new employees.
- Performance Management: Monitor employee work volume and quality, provide guidance on expectations, and provide daily work direction and feedback to the team.
- Goal Management: Work with the team to define and manage goals by translating department strategic objectives into team-level goals.
- Best Practices: Provide leadership on best practices and processes for the business function for the region.
- Team Alignment: Lead the team in aligning core responsibilities, strategy, and activities essential to add value to the business functions assigned.
- Analytical Skills: Possess keen analytical, organizational, and problem-solving skills that enable sound decision making.
- Issue Resolution: Ability to identify and deconstruct issues to overcome obstacles.
- Cross-Team Collaboration: Bring different teams together to foster exchange of ideas and provide cross-team learning opportunities.
WarnerMedia is committed to building a workforce that reflects the diversity of our society and the world around us. We are an equal opportunity employer and take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability, or any other category protected by law.
