Sales Operations Team Lead

hace 2 días

Madrid, Madrid, España Velux Group A tiempo completo
About the Role

We are seeking a highly skilled Sales Operations Team Lead to join our team at the VELUX Group. As a key member of our organization, you will play a vital role in ensuring customer satisfaction and team success.

Key Responsibilities
  • Coordinate and develop teams to optimize customer service, performance, and customer-centric working environment
  • Handle inbound homeowner and dealer inquiries, ensuring consistent, high-quality support aligned with company goals
  • Evaluate and optimize processes, implementing best practices for efficiency and customer satisfaction
  • Deliver insights from customer feedback to inform decision-making and ensure continuous improvement
  • Collaborate cross-functionally to relay customer feedback, team performance, and ensure transparency with management
  • Ensure adherence to laws and regulations, maintaining a secure working environment
Requirements
  • Demonstrate a significant commitment to prioritizing customer satisfaction
  • Possess robust leadership skills and effective team management abilities
  • Have advanced communication and interpersonal skills
  • Showcase adeptness in problem-solving and making sound decisions
  • Have proficiency in analytical thinking and data analysis
  • Demonstrate flexibility and expertise in managing change effectively
  • Have at least fundamental skills in using ERP / CRM / Reporting tools
  • Possess good knowledge and proficiency in MS Office applications
  • English language for clear communication in a global context
About Us

We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference. We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.

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