Customer Success Strategist for Network Security

hace 2 semanas


Madrid, Madrid, España Infotree Global Solutions A tiempo completo

Company Overview

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Infotree Global Solutions is a pioneering cybersecurity firm that empowers businesses worldwide to navigate the complex digital landscape. Our expertise lies in providing innovative security solutions and fostering strategic partnerships to safeguard critical information infrastructure.

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About the Role

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We are seeking an experienced Cross-Functional Customer Success Manager to join our team in Germany or France. As a key member of our post-sales support team, you will be responsible for guiding clients through the adoption and integration of our Network Security products.

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Key Responsibilities

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• Lead clients through the entire post-sales process, from onboarding to product expansion.

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• Develop strong partnerships with key stakeholders and become a trusted advisor.

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• Manage client service experiences to exceed their expectations.

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• Utilize data and analytics to drive changes, updates, and improvements.

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• Collaborate with support and engineering teams to monitor and resolve complex technical issues.

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Requirements

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• Fluency in English and either German or French.

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• Experience working with cloud platforms (AWS, GCP, Azure) or in cybersecurity.

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• Strong consulting and project management skills, preferably certified in PMP, PRINCE2, or ITIL.

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• Excellent communication skills, both written and verbal.

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• Knowledge of Network Security is a plus.

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What We Offer

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• A full-time position (9 AM - 6 PM EMEA time), with the possibility of remote work.

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• A minimum one-year contract with potential conversion to permanent employment.

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• An estimated annual salary range of €80,000 - €110,000, depending on experience.



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