Customer Success Strategist for Network Security
hace 2 semanas
Company Overview
">Infotree Global Solutions is a pioneering cybersecurity firm that empowers businesses worldwide to navigate the complex digital landscape. Our expertise lies in providing innovative security solutions and fostering strategic partnerships to safeguard critical information infrastructure.
">About the Role
">We are seeking an experienced Cross-Functional Customer Success Manager to join our team in Germany or France. As a key member of our post-sales support team, you will be responsible for guiding clients through the adoption and integration of our Network Security products.
">Key Responsibilities
">• Lead clients through the entire post-sales process, from onboarding to product expansion.
">• Develop strong partnerships with key stakeholders and become a trusted advisor.
">• Manage client service experiences to exceed their expectations.
">• Utilize data and analytics to drive changes, updates, and improvements.
">• Collaborate with support and engineering teams to monitor and resolve complex technical issues.
">Requirements
">• Fluency in English and either German or French.
">• Experience working with cloud platforms (AWS, GCP, Azure) or in cybersecurity.
">• Strong consulting and project management skills, preferably certified in PMP, PRINCE2, or ITIL.
">• Excellent communication skills, both written and verbal.
">• Knowledge of Network Security is a plus.
">What We Offer
">• A full-time position (9 AM - 6 PM EMEA time), with the possibility of remote work.
">• A minimum one-year contract with potential conversion to permanent employment.
">• An estimated annual salary range of €80,000 - €110,000, depending on experience.
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