Streaming Platform Experience Ambassador in Lisbon
hace 6 días
**Become a Key Player in Delivering Exceptional Customer Experiences**
Your role as a Streaming Platform Experience Advocate will be instrumental in shaping the customer experience for top-tier brands.
**Key Responsibilities:**
- Support clients' activities by providing world-class service to their customers
- Answer incoming queries from customers via phone, email and chat
- Identify issues and provide solutions
- Ensure a high level of customer satisfaction
- Record data in the CRM system
- Provide ad-hoc support
- Be a team player and participate in the success of the team and project
**Required Skills and Qualifications:**
- A native level of German and at least a B1 level of English
- Enthusiasm about movies, shows, etc.
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Being energetic, innovative, and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
**What's in it for you?**
- Type of contract: a long-term fixed term contract, renewable every year
- Working hours: rotating shifts (5 days/week, weekends included, 8 AM - 9 PM)
- Salary conditions:
- Including free accommodation (shared flat, all bills included): €950-€1,000 gross/month (based on level of experience)
- Excluding accommodation: €1,300-€1,400 gross/month (based on level of experience)
**International Benefits for Expats:**
- Reimbursement of your initial flight expenses after 9 months
- Airport pick up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon your arrival
- Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
**Join a Multinational Organization with Global Recognition**
You will find a company located in Lisbon that takes care of you from your career development, language skills, and accommodation to your social integration.
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