Streaming Platform Experience Representative

hace 4 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

Seeking a dynamic and customer-focused individual to join our team as a Streaming Platform Experience Representative in Lisbon, Portugal. This exciting opportunity combines your passion for movies and shows with a fulfilling career in customer service.

About the Role

In this role, you will be responsible for providing exceptional support to clients' activities, working on high-profile projects with top brands worldwide. Your key responsibilities will include:

  • Responding to customer inquiries via phone, email, and chat
  • Identifying and resolving issues efficiently
  • Maintaining high levels of customer satisfaction
  • Recording data in our CRM system
  • Providing ad-hoc support and contributing to team success

To succeed in this role, you will need:

  • A native level of German and at least a B1 level of English
  • Enthusiasm about movies, shows, and entertainment
  • Knowledge of the value of excellent customer experience
  • Excellent communication and interpersonal skills
  • Energetic, innovative, and proactive approach
  • Excitement about intercultural communication and expatriate lifestyle
  • Willingness to relocate to Lisbon for an international career and life experience

We offer:

  • A long-term fixed-term contract renewable every year
  • Rotating shifts (5 days/week, weekends included, 8 AM - 9 PM)
  • Two salary options:
    • Including free accommodation (shared flat, all bills included): €950-€1,000 gross/month (based on level of experience)
    • Excluding accommodation: €1,300-€1,400 gross/month (based on level of experience)
  • For international candidates:
    • Reimbursement of initial flight expenses after 9 months
    • Airport pick-up
    • Yearly two-way flight ticket back to home country (within EU)
    • Help with paperwork, bank account opening, etc.
    • Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company
  • Fully paid training period

About Us

Our company is a multinational organization located in Lisbon, recognized as one of the best sales and customer service solutions provider companies in the world. We take care of our employees' career development, language skills, and social integration, offering real career opportunities and a diverse, international work environment.



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