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Customer Service Representative

hace 2 meses


Zaragoza, Zaragoza, España David Kennedy Recruitment A tiempo completo

Job Summary

David Kennedy Recruitment is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our recruitment services, you will be responsible for providing exceptional customer support to our clients and candidates.

Key Responsibilities:

  • Provide timely and effective support to customers via various communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Stay up-to-date with industry trends and developments to provide expert advice to customers.
  • Meet and exceed customer satisfaction targets.

Requirements:

  • Native or fluent proficiency in Swedish (both verbal and written).
  • Proficiency in English (minimum B2 level).
  • 1 year of experience in a customer service environment, preferably in technical support.
  • Excellent customer care skills and advanced IT knowledge in signal path connectivity, wireless networking, music, and audiovisual products.
  • Windows and Mac environment literate.
  • Excellent customer care knowledge and awareness.
  • Ability to implement and manage changes in processes.

What We Offer:

  • Excellent remuneration package based on experience, skills, and performance.
  • Work remotely from anywhere in mainland Spain.
  • Working schedule: Monday to Friday, 09:00 AM - 06:00 PM (39 working hours a week, 2 days off per week).
  • Be part of a dynamic and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.