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Customer Service Representative
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Job Summary
David Kennedy Recruitment is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our recruitment services, you will be responsible for providing exceptional customer support to our clients and candidates.
Key Responsibilities:
- Provide timely and effective support to customers via various communication channels.
- Resolve customer complaints and issues in a professional and courteous manner.
- Collaborate with internal teams to ensure seamless customer experience.
- Stay up-to-date with industry trends and developments to provide expert advice to customers.
- Meet and exceed customer satisfaction targets.
Requirements:
- Native or fluent proficiency in Swedish (both verbal and written).
- Proficiency in English (minimum B2 level).
- 1 year of experience in a customer service environment, preferably in technical support.
- Excellent customer care skills and advanced IT knowledge in signal path connectivity, wireless networking, music, and audiovisual products.
- Windows and Mac environment literate.
- Excellent customer care knowledge and awareness.
- Ability to implement and manage changes in processes.
What We Offer:
- Excellent remuneration package based on experience, skills, and performance.
- Work remotely from anywhere in mainland Spain.
- Working schedule: Monday to Friday, 09:00 AM - 06:00 PM (39 working hours a week, 2 days off per week).
- Be part of a dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.