Senior Account Manager
hace 1 mes
At Softwareone, we're on a mission to redefine how organizations build, buy, and manage everything in the cloud. As a Digital Sales Account Manager, you'll play a key role in driving our revenue growth and fostering trust-based relationships with our SME clients.
Key Responsibilities:- Build and maintain strong relationships with SME clients, understanding their needs and goals.
- Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
- Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
- Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
- Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
- Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
- Monitor and analyze performance metrics to improve account management processes and sales strategies.
- Passionate about sales and committed to delivering exceptional customer satisfaction.
- Experience in selling technology products and services.
- Strong verbal communication and negotiation skills.
- Customer onboarding and handling expertise.
- Escalation management proficiency.
- Request tracking and collaboration skills.
- Ability to convert business problems to technical solutions.
- Continuous learning orientation.
- Fluent in French and English.
- Flexible timing, hybrid model & reduced days in summer.
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.
- A chance to be part of our new Sales Hub in Barcelona.
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