German Language Customer Service Representative
hace 3 semanas
Axalta Coat. Sys. Spain is committed to delivering exceptional customer experiences. To achieve this goal, we are seeking a highly skilled German Speaking Customer Service Representative to join our team.
The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively manage customer inquiries and issues in a timely and professional manner.
Key responsibilities include:
- Acting as a primary point of contact for existing and potential external customers
- Providing service information to external customers or potential customers on various types of customer orders
- Managing customer service inquiries to ensure requirements are met
- Receiving and processing regular and complex orders
- Proactively notifying late orders due to product availability or transportation issues
- Making root cause analysis, solving problems, and processing customer complaints and returns
The successful candidate will have:
- At least 2 years of experience in a customer-oriented position
- Bachelor's degree or equivalent through experience
- Advanced fluency in German and English language skills
- Proficient in Word and Excel
- Good knowledge of SAP
We offer a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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