Customer Service Representative with German and English

hace 3 semanas


El Prat de Llobregat, Barcelona, España Page Personnel A tiempo completo

Customer Operations Role in a Dynamic Environment

Page Personnel is seeking a highly skilled Customer Operations professional with German and English language proficiency to join our team in Madrid.

This customer-facing role involves:

  • Handling customer calls and emails with a focus on resolving queries efficiently and effectively.
  • Managing customer queries originated in our business via email, phone, or child case, ensuring timely follow-up and resolution.
  • Analyzing customer accounts in SAP and ICON systems to provide accurate and informed support.
  • Performing service contract administration tasks, including contract activation, adaptation, transfer, prolongation, terminations, or suspensions.
  • Archiving contracts in a digital platform and printing/sending welcome letters to customers.
  • Working collaboratively with the team to achieve customer satisfaction and business objectives.
  • Requiring strong communication skills in German and English, as well as basic level experience in SAP/FI and medium level experience in MS office tools.
  • Offering a dynamic work environment with possibilities of working in a multinational company, 3 days of teleworking, and flexibility.


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