Customer Service Representative with German and English

hace 2 semanas


El Prat de Llobregat, Barcelona, España Page Personnel A tiempo completo
Job Title: Customer Operations with German and English

Page Personnel is seeking a highly skilled Customer Operations professional with proficiency in German and English to join our team.

Job Summary:

We are looking for a customer-focused individual to handle customer calls, emails, and queries in a timely and efficient manner. The ideal candidate will have a strong understanding of customer service principles and be able to communicate effectively with customers in both German and English.

Key Responsibilities:
  • Handle customer calls and emails in a professional and courteous manner.
  • Respond to customer queries and resolve issues in a timely and efficient manner.
  • Work closely with the team to ensure seamless customer service delivery.
  • Provide excellent customer service and ensure customer satisfaction.
  • Meet or exceed customer service targets and key performance indicators.
  • Develop and maintain a strong understanding of customer needs and preferences.
  • Collaborate with the team to identify and implement process improvements.
Requirements:
  • High level of German and English language skills.
  • Excellent customer service skills and a strong understanding of customer service principles.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic level and some experience in SAP/FI.
  • Medium level and some experience in MS office tools, specially Excel.
What We Offer:
  • 3 months hired with Page Personnel + 3 months hired with Page Personnel + Permanent contract.
  • Possibilities of working in a multinational company with really good international environment.
  • 3 days of teleworking and flexibility.


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