Customer Service Specialist German Market
hace 3 días
Customer Support Representative German Market
Are you looking for a challenging role in a company that is shaping the future of energy management?
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative for the German Market. As a key member of our Customer Service Department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and building strong relationships with them.
Key Responsibilities:
Qualify leads through desk research and proactive telemarketing activities
Manage LiveChat and route leads and technical inquiries to responsible functions and/or partners
Provide marketing materials and product documentation to leads upon request
Ensure timely management of leads by sales colleagues and channel partners through proactive reminders and proper follow-up cadence
Provide regular feedback on lead quality to campaign managers, marketing communication people, and sales teams
Track lead management results and report to the business
Requirements:
Native speaker of German
Strong communication skills, a vocation for customer service, effective time management, and the ability to learn
Availability to travel to L'Hospitalet de Llobregat
What We Offer:
Training in marketing/communication/business/technical
Previous experience in the field is a plus
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