Customer Support Representative German Market
hace 2 días
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative for our German market. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:- Qualify leads through desk research and proactive telemarketing activities
- Manage live chat interactions
- Route leads and technical inquiries to responsible functions and/or partners
- Provide marketing materials and product documentation to leads upon request
- Ensure timely management of leads by sales colleagues and channel partners through proactive reminders and proper follow-up cadence
- Provide regular feedback on lead quality to campaign managers/marketing communication people and sales teams
- Track lead management results and report to the business
- Training in marketing/communication/business/technical
- Previous experience in the field is a plus
- Native speaker of German
- Strong communication skills, a vocation for customer service, effective time management, and the ability to learn
- Availability to travel to LHospitalet de Llobregat
- Contract through Adecco for 6 months + 6 months with the possibility of joining the company
- Flexible working hours: Monday to Thursday 08.15-09.00 hours (8.5 hours) and intensive Friday (6.15 hours)
- Salary: €30,000 gross per year (€17.14 gross per hour)
- Onboarding as soon as possible
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