Customer Support Specialist German Market

hace 15 horas

Hospitalet de Llobregat, Barcelona, España Adecco (Spain) A tiempo completo
Customer Support Representative German Market

Are you passionate about delivering exceptional customer experiences and fluent in German? We're seeking a skilled Customer Support Representative to join our team in L'Hospitalet de Llobregat, Spain.

About the Role

We're looking for a highly motivated and organized individual to provide top-notch support to our customers in the German market. As a Customer Support Representative, you will be responsible for:

  • Qualifying leads through desk research and proactive telemarketing activities
  • Managing LiveChat and routing leads to responsible functions and/or partners
  • Providing marketing materials and product documentation to leads upon request
  • Ensuring timely management of leads by sales colleagues and channel partners
  • Tracking lead management results and reporting to the business
Requirements

To succeed in this role, you will need:

  • Training in marketing/communication/business/technical fields
  • Previous experience in customer service is a plus
  • Native speaker of German
  • Proficiency in English for communication with managers and colleagues
  • Strong communication skills, a vocation for customer service, effective time management, and the ability to learn
  • Availability to travel daily to L'Hospitalet de Llobregat
What We Offer

We're offering a 6-month contract through Adecco, with the possibility of joining the company after that. You'll enjoy:

  • A competitive salary of €30,000 gross per year
  • Flexible working hours, including intensive Fridays
  • Onboarding as soon as possible

We're looking for someone who is passionate about delivering exceptional customer experiences and fluent in German. If you're a motivated and organized individual with a strong work ethic, we'd love to hear from you

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