Customer Support Specialist German Market

hace 4 días


Hospitalet de Llobregat, Barcelona, España Adecco A tiempo completo
Customer Support Representative German Market

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative for the German Market. As a key member of our Customer Service Department, you will play a vital role in providing exceptional support to our clients and ensuring their satisfaction with our products and services.

Key Responsibilities:
  • Qualify leads through desk research and proactive telemarketing activities
  • Manage LiveChat and route leads and technical inquiries to responsible functions and/or partners
  • Provide marketing materials and product documentation to leads upon request
  • Ensure timely management of leads by sales colleagues and channel partners through proactive reminders and proper follow-up cadence
  • Provide regular feedback on lead quality to campaign managers, marketing communication people, and sales teams
  • Track lead management results and report to the business
Requirements:
  • Training in marketing/communication/business/technical
  • Previous experience in the field is a plus
  • Native speaker of German
  • Strong communication skills, a vocation for customer service, effective time management, and the ability to learn
  • Availability to travel to L'Hospitalet de Llobregat

We offer a dynamic and multicultural work environment where cooperation between colleagues predominates, teamwork is essential, and enrichment through diversity is valued. If you are interested in this opportunity and want to learn more, please do not hesitate to apply.



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