HR Administration Associate
hace 1 semana
About the Role:
We are seeking a highly skilled HR Administration Associate to join our team at Alight. As an HR Administration Associate, you will play a critical role in supporting the execution of data management and customer services activities, ensuring accurate and timely output.
Key Responsibilities:
- Provide expert HR Administration support to clients, ensuring a deep understanding of client-specific processes and tasks.
- Independently perform data management and customer service activities as per agreed calendars and KPIs.
- Ensure data management is performed accurately and on time, with a focus on attention to detail.
- Respond to tickets and calls within SLA timescales, maintaining a high standard of quality.
- Follow detailed working instructions and highlight any gaps or inconsistencies in documentation, supporting the updating of DWIs.
- Utilize systems and tools proficiently, with a focus on SOC controls and knowledge transfer sessions.
- Conduct knowledge transfer sessions related to client and country-specific processes, ensuring audience understanding and application.
- Report system issues and defects correctly, logging tickets with necessary details and evidence.
- Highlight deviations from standard scope of service to the Service Manager.
- Recognize and handle sensitive and confidential information appropriately.
- Complete all learning objectives successfully.
- Accurately and timely complete time recording.
- Adhere to Alight Security Standards.
- Contribute to team meetings, raising issues immediately to the Service Manager.
- Stay up-to-date with all Alight HR announcements and communications.
- Build good relationships with all lines of business where appropriate.
- Update internal stakeholders in a timely and accurate manner.
- Participate in projects and activities as needed and assigned.
Requirements:
- Good knowledge of MS Office tools, including Excel, Word, and PowerPoint.
- Flexibility to support a global and fast-paced environment.
- Attention to detail.
- Excellent written and verbal skills in both English and Dutch.
- Ability to collaborate and work in a team environment, as well as independently, while adhering to processes and procedures.
- 1 year of experience in Customer Care and/or HR Administration.
- Very good knowledge and understanding of Alight and client-specific HR Admin/Customer Care processes.
Essential:
- High School/University diploma or equivalent.
- HRIS knowledge.
- High level of English spoken and written, allowing everyday work communication in this language.
- High level of Dutch spoken and written, allowing everyday work communication in this language.
- Additional language(s) as required for a specific position.
We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.
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