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HR Administration Associate

hace 2 meses

Granada, Granada, España Alight Solutions A tiempo completo

About the Role:

We are seeking a highly skilled and experienced HR Administration Associate to join our team at Alight Solutions. As an HR Administration Associate, you will play a critical role in supporting the execution of data management and customer service activities, ensuring that output is accurate and on time.

Key Responsibilities:

  • Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks.
  • Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs.
  • Ensure Data Management is performed accurately and on time.
  • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation.
  • Support the updating of DWIs.
  • Proficient in using systems and tools.
  • SOC Controls completed on time and with the necessary evidences.
  • Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice.
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.
  • Highlight to Service Manager any deviations from the standard scope of service.
  • Ability to recognize and deal appropriately with sensitive and confidential information.
  • Successful completion of all learning objectives.
  • Time Recording to be completed accurately and on time.
  • Alight Security Standards are adhered and followed.
  • Contribute to team meetings and raise any issues immediately to your Service Manager.
  • Ensure you are up to date with all Alight HR announcements and communications.
  • Build good relationships with all lines of businesses where appropriate.
  • Update internal stakeholders, when needed, in a timely and accurate way.
  • Participates in projects and activities as needed and assigned.

Requirements:

  • Good knowledge of MS Office tools such as Excel, Word, and PowerPoint.
  • Flexibility to support a global and fast-paced environment.
  • Attention to detail.
  • Excellent written and verbal skills in both English and Dutch.
  • Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.
  • 1 year experience in Customer Care and/or HR Administration.
  • Very good knowledge and understanding of Alight and Client specific HR Admin/ Customer Care processes.

What We Offer:

We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.