Travel Operations Coordinator

hace 7 días


Barcelona, Barcelona, España Exoticca Travel A tiempo completo
About Exoticca Travel

Exoticca Travel is a dynamic and multicultural company that specializes in creating unforgettable travel experiences for our customers. As a young and ambitious start-up, we are rapidly growing and seeking talented individuals to join our team.

Job Summary

We are looking for a highly skilled Night Shift Travel Operations Manager to lead our Travel Operations team working at night. The successful candidate will be responsible for ensuring high standards of productivity and quality, managing individual and team performance expectations, and monitoring real-time Key Performance Indicators (KPIs). As a leader and point of contact for escalated contact resolution, you will provide exceptional customer service and drive customer loyalty and satisfaction.

Key Responsibilities
  1. Team Leadership: Continuously engage, motivate, support, and develop your team to achieve success and meet customer expectations.
  2. Performance Monitoring: Daily supervision, reporting, and monitoring of KPIs to ensure high standards of productivity and quality.
  3. DMC Inquiries: Constantly supervise and report DMC inquiries when they affect Exoticca Travel products.
  4. Escalated Issues: Act as the first point of contact for escalated internal issues, taking ownership for a successful resolution.
  5. Customer Feedback: Provide individual coaching feedback sessions to improve customer satisfaction.
  6. Project Collaboration: Work with the Travel Operations Management Team on new projects related to Global Distribution System (GDS) implementation.
Requirements
  1. 2+ years of people management experience.
  2. Excellent leadership and interpersonal skills.
  3. Multitasking ability and customer-focused mindset.
  4. Outstanding written and verbal communication skills.
  5. Night Shift schedule availability.
  6. Fluent English level.
  7. Deep knowledge of Amadeus / GDS, on the operations and implementation part.
  8. Experience working with DMC is required.
  9. Experience working with systems such as Salesforce and Travelfusion are a must.


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