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Travel Operations Specialist
hace 2 meses
About Exoticca Travel Co
Exoticca Travel Co is a dynamic and innovative travel company that specializes in providing exceptional travel experiences to our clients. We are committed to delivering high-quality services and exceeding our customers' expectations.
Job Summary
We are seeking a highly skilled and experienced Travel Operations Specialist to join our Flight Operations team. As a key member of our team, you will be responsible for supporting our travel operations teams with daily tasks, handling and resolving GDS issues, and managing negotiated rates and advanced refunds.
Key Responsibilities
- Handle and support Travel Operations tasks, including flight changes, cancellations, and refunds
- Manage, escalate, and follow-up on GDS issues and cases
- Deal with negotiated rates and advanced refunds in GDS
- Work directly with land suppliers for pre- and post-bookings
- Communicate effectively with team members and stakeholders
Requirements
- Minimum 2 years of experience in Customer Support in the Travel industry, preferably including flights
- Strong knowledge of Amadeus/GDS and experience dealing with negotiate fares and commissions
- Ability to plan, multi-task, and manage time effectively
- Fluent communication in English (additional language like French/Spanish are considered)
What We Offer
- Competitive compensation package in line with job responsibilities and experience
- Flexible compensation management for diet, transportation, and private health insurance
- Hybrid/remote work model with offices in the heart of Barcelona
- Permanent contract from the start
- Travel packages at reduced prices
- Referral bonus
- Unlimited coffee, team lunches, English lessons, and bi-annual company parties
About Us
Exoticca Travel Co is an equal opportunity employer that values diversity and inclusiveness. We are committed to creating a workplace that is respectful, inclusive, and free from discrimination.