Travel Operations Coordinator

hace 1 día


Barcelona, Barcelona, España Exoticca A tiempo completo

### Travel Operations Coordinator Role at Exoticca

At Exoticca, we're revolutionizing the travel industry with our innovative approach to creating unforgettable experiences. As a Travel Operations Coordinator, you'll play a pivotal role in shaping the future of our dynamic and multicultural team.

### Key Responsibilities

* Manage our Travel Operations team to ensure exceptional customer satisfaction and loyalty
* Supervise and monitor real-time KPIs to drive productivity and quality standards
* Lead and resolve escalated contact issues with a focus on customer-centric solutions
* Develop and coach team members to achieve success and meet customer expectations
* Collaborate with the Travel Operations Management Team on new project initiatives, including GDS implementation

### Requirements

* 2+ years of people management experience
* Excellent leadership and interpersonal skills
* Multitask ability and customer-focus mindset
* Outstanding written and verbal communication skills
* Fluent English level
* Deep knowledge of Amadeus/GDS and operations implementation
* Experience working with DMCs and systems like Salesforce and Travelfusion

### What We Offer

* Competitive compensation package
* Flexible compensation management for diet, transportation, and private health insurance
* Hybrid work model with offices in Barcelona city
* Permanent contract from the start
* Travel packages at reduced prices
* Unlimited coffee, language lessons, and quarterly teamwork activities

### Join Exoticca and Shape the Future of Travel

As a Travel Operations Coordinator at Exoticca, you'll have the opportunity to create life milestones through unforgettable travel experiences. Our dynamic and multicultural team is committed to delivering best-value trips, exploring unique destinations, and demonstrating genuine care for our customers and the planet. If you're passionate about travel and customer experience, we encourage you to apply.



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