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Senior Travel Operations Coordinator
hace 2 meses
Exoticca is seeking a highly skilled Senior Travel Operations Coordinator to lead our Travel Operations team. As a key member of our team, you will be responsible for ensuring high standards of productivity and quality, managing individual and team performance expectations, and monitoring real-time KPIs.
Key Responsibilities- Engage, motivate, and develop your team to achieve success and meet customer expectations.
- Supervise, report, and monitor KPIs on a daily basis.
- Supervise and report DMC inquiries that affect Exoticca products.
- Act as the first point of contact for escalated internal issues, taking ownership for a successful resolution.
- Provide individual coaching feedback sessions to improve customer satisfaction.
- Collaborate with the Travel Operations Management Team on new project-related GDS implementation.
- 2+ years of people management experience.
- Excellent leadership and interpersonal skills.
- Multitask ability and customer-focus mindset.
- Outstanding written and verbal communication skills.
- High flexibility and schedule adaptation (night shift, weekends, bank holidays, etc.).
- Fluent English level.
- Deep knowledge of Amadeus/GDS, on the operations and implementation part.
- Experience working with DMC is required.
- Experience working with systems like Salesforce and Travelfusion is a must.
- Competitive compensation package in line with job responsibilities and experience.
- Flexible compensation management for diet, transportation, private health insurance with Cobee.
- Hybrid work model: Office located in Barcelona city.
- Permanent contract from the start.
- Travel packages at reduced prices as a perk for employees.
- Unlimited coffee, language lessons, quarterly teamwork activities, global biannual parties.
- Becoming part of a fun and motivated multicultural team at an agile and rapid-growing organization.
Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.
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