Senior Travel Operations Coordinator
hace 2 semanas
Job Description: We are seeking a highly skilled Senior Travel Operations Coordinator to join our team at Exoticca. As a key member of our operations team, you will be responsible for ensuring the highest standards of productivity and quality in our travel operations. Your role will involve managing individual and team performance expectations and goals, monitoring real-time KPIs, and serving as a leader and point of contact for escalated contact resolution. With a strong focus on customer satisfaction and loyalty, you will continually engage, motivate, and develop your team to achieve success and meet customer expectations.
Responsibilities:
- Monitor and report daily on team performance and KPIs.
- Supervise and report on DMC inquiries that affect Exoticca products.
- Act as the first point of contact for escalated internal issues and take ownership for successful resolution.
- Provide individual coaching feedback sessions to improve customer satisfaction.
- Work with the Travel Operations Management Team on new projects related to GDS implementation.
Requirements:
- 2+ years of people management experience.
- Excellent leadership and interpersonal skills.
- Multitasking ability and customer-focused mindset.
- Outstanding written and verbal communication skills.
- High flexibility and schedule adaptation.
- Fluent English level.
- Deep knowledge of Amadeus / GDS, on the operations and implementation part.
- Experience working with DMC is required.
- Experience working with systems such as Salesforce and Travelfusion is a must.
What we Offer:
- Competitive compensation package in line with job responsibilities and experience.
- Flexible compensation management for diet, transportation, and private health insurance with Cobee.
- Hybrid work model: Office located in Barcelona city.
- Permanent contract from the start.
- Travel packages at reduced prices as perks for employees.
- Unlimited coffee, language lessons, quarterly teamwork activities, and global biannual parties.
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