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Travel Operations Specialist

hace 2 meses


Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

About Exoticca Travel Co

Exoticca Travel Co is a dynamic and innovative travel company that specializes in providing exceptional travel experiences to customers around the world. Our mission is to deliver high-quality travel solutions that exceed customer expectations.

Job Summary

We are seeking a highly skilled Travel Operations Specialist to join our Flight Operations team. As a key member of our team, you will be responsible for supporting our travel operations teams with daily tasks, ensuring seamless travel experiences for our customers.

Key Responsibilities

  • Handle and support Travel Operations tasks, including flight changes, cancellations, and refunds
  • Manage, escalate, and follow-up on GDS issues and cases
  • Work directly with land suppliers for pre- and post-bookings
  • Communicate effectively with customers and internal teams

Requirements

  • Fluent communication in English (additional languages such as French or Spanish are considered)
  • Strong knowledge of Amadeus/GDS
  • Proven experience dealing with negotiated fares and commissions in GDS
  • Ability to plan, multi-task, and manage time effectively

Preferred Qualifications

  • A minimum of 2 years of experience in Customer Support in the Travel industry, preferably including flights
  • Proven record in fast-growing environments
  • Adaptability, problem-solving, and fast-learning attitude

What We Offer

  • Competitive compensation package in line with job responsibilities and experience
  • Flexible compensation management for diet, transportation, and private health insurance
  • Hybrid/remote work model with offices in the heart of Barcelona
  • Permanent contract from the start
  • Travel packages at reduced prices
  • Referral bonus
  • Unlimited coffee, team lunches, English lessons, and bi-annual company parties

About Us

Exoticca Travel Co is an equal opportunity employer that values diversity and inclusiveness. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, or expression.