Senior Logistics Account Manager
hace 1 mes
**Job Summary**
We are seeking an experienced Senior Logistics Account Manager to join our team at Engineering UK. The successful candidate will be responsible for building strong relationships with local stores and stakeholders, managing operations, and driving improvements in the delivery experience for our customers.
About Us
At Engineering UK, we strive to provide best-in-class delivery services to our customers across Spain. Our goal is to ensure that all customers can receive their orders quickly, accurately, and cost-effectively. We are committed to improving the delivery experience and are looking for a dynamic and autonomous individual to lead this effort.
Key Responsibilities
- Build and maintain strong relationships with Hub Delivery store owners and community leaders.
- Provide lifecycle management and operational support for on-boarded Stores.
- Support the team in daily management of operations, including monitoring performance, leading meetings, assigning job duties, and dealing with ambiguity.
- Be obsessed with metrics and dive deep to find root causes quickly to drive improvements.
- Finding practical and simple solutions to complex problems without sacrificing quality or core functionality (e.g., contingency plans for late trucks volume).
- Utilize exceptional problem-solving and communication skills to influence business and technical audiences.
- Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
- Continuously utilize software and hardware tools to ensure normal day-to-day operations.
- Ensure supervisors have proper tools to perform the job and coordinate repair or replacement when needed.
- Communicate daily metrics and manage escalations.
- Work closely with Operations and CO teams, ensuring regular communications.
BASIC QUALIFICATIONS
- A degree
- Relevant experience in logistics
- Relevant experience in analyzing data to measure/optimize performance, with a high bar for accuracy and detail
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Advanced proficiency in written and verbal Spanish and English
- Relevant experience of communicating with a wide range of stakeholders, including your peers, cross-functional teams, and leadership
- Relevant experience in meeting deadlines, managing multiple priorities, and working independently in an ambiguous and fast-paced environment
- Relevant experience in connecting with partners and building relationships
Estimated Salary: €60,000 - €80,000 per year
Benefits
- A competitive salary
- A comprehensive benefits package
- The opportunity to work with a dynamic and growing company
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