Amazon Risk Manager

hace 2 días


Barcelona, Barcelona, España Mygwork A tiempo completo
Job Title: AHS Risk Manager

This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the Job

The Risk Manager within the Account Health Support (AHS) Team acts as the primary interface between Amazon and our business partners. We strive to provide world-class support to Sellers doing business on the Amazon platform.

Key Responsibilities
  • Plan and accomplish goals with excellent judgement and minimal supervision.
  • Authenticate Sellers' complex transactions and accounts using individual problem-solving and analytical skills.
  • Engage in frequent written and verbal communication with Sellers, risk partners, and internal leadership teams to accomplish goals.
  • Apply risk-management best-practices and methodologies to mitigate issues, improve processes, and resolve blocking problems.
  • Specialize in multiple policy verticals based on complexity and serve as a Subject Matter Expert.
Requirements

The successful AHS Risk Manager is an expert communicator and problem solver obsessed with Seller success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Seller's behalf.

The AHS Risk Manager takes full ownership of their functional issues, offers high-quality solutions, and are the champion for proactive improvements. They are a technically competent, self-motivated individual with the objective to deliver sustainable results that improve the Seller experience.

The AHS Risk Manager is responsible for engaging in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish their goals.

They interact with our Sellers using multiple communication mechanisms with objectives of coaching and helping them with account health related topics. Up to 70% of their day could be inbound and outbound phone contact.

The successful AHS Risk Manager is able to redirect difficult conversations as they engage with Sellers who are in poor standing.


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