Risk Manager

hace 1 mes

Barcelona, Barcelona, España Mygwork A tiempo completo
Job Title: Risk Manager

Amazon is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

We are seeking a highly skilled Risk Manager to join our Account Health Support (AHS) Team. As a Risk Manager, you will be responsible for providing world-class support to Sellers doing business on the Amazon platform.

The ideal candidate will have a strong understanding of risk management principles and practices, as well as excellent communication and problem-solving skills. You will work closely with Sellers, risk partners, and internal leadership teams to accomplish goals and resolve issues.

Key Responsibilities:

  • Gain and maintain a thorough understanding of Account Health Support programs and services.
  • Build strong relationships with Selling Partners across the program.
  • Provide prompt and efficient education and service to Amazon Sellers.
  • Liaise with other departments as required to resolve Seller's issues and questions.
  • Identify Seller and Risk Manager success barriers, provide solutions, and drive change through business improvement initiatives.

Requirements:

  • Strong investigative skills to find the root cause of metric issues and the ability to provide viable solutions to Sellers.
  • Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace.
  • Proven ownership and bias for action; willing to move quickly and decisively to resolve an issue.
  • Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
  • High level of integrity and discretion to handle confidential information.

Preferred Qualifications:

  • Experience working as an L4 Sr. Specialist/Lead and/or in a customer service environment, preferably within a contact center.
  • Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.
  • Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
  • High level of integrity and discretion to handle confidential information.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a diverse and inclusive team.
  • A dynamic and fast-paced work environment.
  • The chance to make a real impact on the success of our Sellers.

How to Apply:

If you are a motivated and experienced Risk Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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