Ahs Risk Manager
hace 1 mes
This role is with Amazon, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community.
About the JobAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
Job SummaryThe Risk Manager within the Account Health Support (AHS) Team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers doing business on the Amazon platform.
Key Responsibilities- Plan and accomplish goals with excellent judgement and work under very limited supervision of the Risk Operations Manager.
- Use excellent individual problem-solving and analytical skills to authenticate Sellers' complex transactions and accounts.
- Engage in frequent written and verbal communication with Sellers, risk partners, and internal leadership teams to accomplish goals.
- Apply risk-management best-practices and methodologies to mitigate issues, improve processes, and resolve blocking problems.
- Specialize in multiple policy verticals based on complexity and multi-task utilizing a wide variety of tools to navigate Seller accounts, research and review policies, and communicate effective solutions.
The successful Ahs Risk Manager is an expert communicator and problem solver obsessed with Seller success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Seller's behalf.
The Ahs Risk Manager takes full ownership of their functional issues, offers high-quality solutions, and are the champion for proactive improvements. They are a technically competent, self-motivated individual with the objective to deliver sustainable results that improve the Seller experience.
Up to 70% of their day could be inbound and outbound phone contact. The successful Ahs Risk Manager is able to redirect difficult conversations as they engage with Sellers who are in poor standing.
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