Risk Manager, Abuse Prevention Specialist

hace 2 días


Barcelona, Barcelona, España Amazon A tiempo completo
About the Role

We are seeking an experienced Risk Manager to join our team of highly motivated professionals responsible for protecting our customers from abusive actors and unfair business practices.

Key Responsibilities
  • Manage critical and high-impact escalations, ensuring timely and effective resolution.
  • Develop and implement program strategies to deliver results, driving operational and process efficiency.
  • Analyze existing policy and process gaps, and develop solutions to close them.
  • Own and/or manage projects designed to improve operational and process efficiency, including data analysis and collaboration with external teams.
  • Closely monitor media and global events to anticipate and mitigate potential risks, using data to analyze trends and predict problems.
  • Use high-level judgment to own complex enforcement decisions, ensuring alignment with company policies and procedures.
About the Team

Selling Partner Services (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors, and Amazon from fraud, counterfeit, and abuse, as well as providing world-class support and building loyalty with Amazon's millions of selling partners.

Requirements
  • Bachelor's degree.
  • Minimum 2 years of experience working in relevant industries such as risk, fraud, compliance, law, customer service, and/or investigations.
  • Exceptional written and verbal communication skills, including the ability to write clearly and succinctly for senior leadership and executive audiences.

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