Risk Management Specialist

hace 2 días

Barcelona, Barcelona, España Amazon A tiempo completo
Risk Manager, Abuse Prevention, Risky Relations

We are seeking an experienced Risk Manager to join our team of highly motivated professionals responsible for protecting our customers from abusive actors and unfair business practices.

Key Responsibilities:

  • Manage critical and high-impact escalations
  • Lead and support teams in responding to, investigating, managing, and resolving high-impact incidents and escalations
  • Draft and present deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports
  • Analyze existing policy and process gaps, and develop solutions to close them
  • Own and/or manage projects designed to improve operational and process efficiency
  • Closely monitor media and global events to anticipate and mitigate potential risks
  • Use high-level judgment to own our most complex enforcement decisions

About the Team:

Selling Partner Services (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors, and Amazon from fraud, counterfeit, and abuse as well as providing world-class support and building loyalty with Amazon's millions of selling partners.

Requirements:

  • Bachelor's degree
  • Minimum 2 years of experience working in relevant industries such as risk, fraud, compliance, law, customer service, and/or investigations
  • Exceptional written and verbal communication skills

Preferred Qualifications:

  • Experience automating a complex process
  • Ability to work with technical and non-technical business owners to get things done
  • Ability to construct data-driven analyses
  • Strong critical thinker with the vision to work both tactically and strategically

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