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hace 2 meses
At Amazon, we're on an exciting transformation journey to deliver scalable and sustainable associate hiring solutions. As a key member of our team, you'll play a crucial role in achieving our vision of enabling Amazon operations to operate with unconstrained capacity to deliver for customers.
Key Responsibilities:- Own the relationship with an allocated third-party staffing agency(ies) for performance monitoring and hold the vendor to account for delivery against pre-agreed contractual metrics.
- Partner with staffing agency leaders, WFS Business Management, and senior stakeholders in OpsPXT to deliver effective vendor-supplied services.
- Support Agency Risk team and OpsPXT partners to address repeated agency underperformance or escalations in partnership with Business Management team.
- Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak and launch hiring and monitor agency completion of required actions in a timely manner.
- Lead and contribute to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labour hiring outcomes with awareness of both the business' and third-party staffing agency's considerations.
- Bachelor's Degree or equivalent.
- Experience in volume staffing, capacity planning, operations, or an associated function.
- Vendor management experience across a large geographical region.
- Highly numerate, with strong analytical/Excel skills.
- Masters degree or equivalent.
- Previous experience partnering with senior, cross-functional stakeholders to determine the right goals, inform decisions and design long-term solutions.
- Experience managing a commercial multi-site master vendor contingency agency or Recruitment Process Outsourcing (RPO) model.
