Amazon Spain Fulfillment, S. L. U. Agency Manager

hace 2 días

Barcelona, Barcelona, España Amazon Spain Fulfillment, S. L. U. A tiempo completo
Agency Manager Job Description

Job Summary: We are seeking an experienced Agency Manager to join our team at Amazon Spain Fulfillment, S. L. U. The successful candidate will be responsible for managing the performance of third-party staffing agencies across the territory, ensuring delivery against contractual metrics and removing blockers that impact agency performance.

Key Responsibilities:
  • Own the relationship with allocated third-party staffing agencies, monitoring performance and holding vendors to account for delivery against pre-agreed contractual metrics.
  • Partner with staffing agencies to remove blockers that impact agency performance, using functional expertise to support and advise.
  • Support Agency Risk team and OpsPXT partners to address repeated agency underperformance or escalations in partnership with the Business Management team.
  • Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak and launch hiring, and monitor agency completion of required actions in a timely manner.
  • Lead and contribute to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labour hiring outcomes, considering both business and third-party staffing agency considerations.
  • Represent staffing agency requirements and considerations in cross-functional strategic programs at territory and/or country level, including technology, product, policy or process changes.
  • Support cross-functional transformation programs to define territory level strategies with regards to third-party staffing agency usage.

About Us: Amazon Spain Fulfillment, S. L. U. is a leading provider of staffing solutions, leveraging global infrastructure, technology, science, and local insight to deliver scalable and sustainable associate hiring solutions. Our vision is to enable Amazon operations to operate with unconstrained capacity to deliver for customers.

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