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Agency Manager

hace 2 meses

Barcelona, Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completo
About the Role

We are seeking an experienced Agency Manager to join our team at Amazon Spain Fulfillment, S.L.U. in Spain. As an Agency Manager, you will be responsible for managing the performance of an allocated third-party staffing agency(ies) across the Spain territory, owning the tactical and strategic relationship to deliver our goals.

Key Responsibilities
  • Performance Management: Own the relationship with an allocated third-party staffing agency(ies) for the purpose of performance monitoring and hold the vendor to account for delivery against a set of pre-agreed contractual metrics.
  • Partnership and Advisory: Partnering with, advising, and supporting the staffing agency, using functional expertise, to remove blockers that impact agency performance.
  • Risk Management: Support Agency Risk team (for hiring) and OpsPXT partners (for post-hire) to address repeated agency underperformance or escalations in partnership with the Business Management team.
  • Reviews and Audits: Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak and launch hiring, and monitor agency completion of required actions in a timely manner.
  • Strategic Initiatives: Lead and contribute to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labour hiring outcomes with awareness of both the business' and third-party staffing agency's considerations.
  • Representation: Represent staffing agency requirements and considerations in cross-functional strategic programs at territory and/or country level including but not limited to; technology, product, policy or process changes.
  • Transformation Programs: Support with cross-functional transformation programs to define territory level strategies with regards to third-party staffing agency usage.
Requirements
  • Master's degree or equivalent
  • Previous experience partnering with senior, cross-functional stakeholders to determine the right goals, inform decisions and design long-term solutions
  • Experience managing a commercial multi-site master vendor contingency agency or Recruitment Process Outsourcing (RPO) model
  • Able to deliver independently, and take the lead on tactical and strategic initiatives
  • Strong business acumen with good judgement. Able to evaluate and make trade-offs between short vs. long-term needs
  • Handle complex problems/efforts, decisions, and escalations
  • Skilled mediator, able to balance conflicting priorities and find a path forward in difficult situations
  • Knowledge and understanding of internal and external metrics, drivers, and focus areas for the business and organization
  • Comfortable using data and evidence to convey ideas and recommendations on complex topics that scale across regions
  • Adaptable and flexible to respond to the changing needs of the business while maintaining velocity
  • An enthusiastic team player with a strong drive to create a positive work environment
  • Comfortable with a high volume workload