Amazon Agency Manager Wfs, Wfs Agency Management Team Leader

hace 7 días

Barcelona, Barcelona, España Amazon A tiempo completo
Job Summary

We are seeking an experienced Agency Manager to join our Wfs team in Spain. As a key member of our Agency Management Team, you will be responsible for managing the performance of allocated third-party staffing agencies, ensuring they meet contractual metrics and deliver high-quality services to our customers.

Key Responsibilities
  • Own the relationship with allocated third-party staffing agencies, monitoring their performance and holding them accountable for delivery against contractual metrics.
  • Partner with staffing agency leaders, Wfs Business Management, and senior stakeholders in OpsPXT to deliver effective vendor-supplied services.
  • Support Agency Risk team (for hiring) and OpsPXT partners (for post-hire) to address repeated agency underperformance or escalations in partnership with the Business Management team.
  • Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak and launch hiring, and monitor agency completion of required actions in a timely manner.
  • Lead and contribute to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labor hiring outcomes with awareness of both the business' and third-party staffing agency's considerations.
  • Represent staffing agency requirements and considerations in cross-functional strategic programs at territory and/or country level, including technology, product, policy, or process changes.
Requirements
  • Bachelor's Degree or equivalent.
  • Experience in volume staffing, capacity planning, operations, or an associated function.
  • Vendor management experience across a large geographical region.
  • Highly numerate, with strong analytical/Excel skills.
  • Masters degree or equivalent.
  • Previous experience partnering with senior, cross-functional stakeholders to determine the right goals, inform decisions, and design long-term solutions.
  • Experience managing a commercial multi-site master vendor contingency agency or Recruitment Process Outsourcing (RPO) model.
  • Able to deliver independently and take the lead on tactical and strategic initiatives.

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