Agency Risk Specialist
hace 1 mes
Job Summary
As an Agency Risk Specialist on the Wfs Agency Management Team, you will be responsible for managing the performance of allocated third-party staffing agencies across Spain. This role requires strong analytical and Excel skills, as well as experience in volume staffing, capacity planning, and operations. You will partner with staffing agency leaders, WFS Business Management, and senior stakeholders in OpsPXT to deliver effective vendor-supplied services.
Key Responsibilities
• Own the relationship with an allocated third-party staffing agency for performance monitoring and hold the vendor to account for delivery against pre-agreed contractual metrics.
• Partner with, advise, and support the staffing agency to remove blockers that impact agency performance.
• Support Agency Risk team and OpsPXT partners to address repeated agency underperformance or escalations in partnership with Business Management team.
• Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak, and launch hiring and monitor agency completion of required actions in a timely manner.
• Lead and contribute to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labor hiring outcomes with awareness of both the business' and third-party staffing agency's considerations.
Requirements
• Bachelor's Degree or equivalent.
• Experience in volume staffing, capacity planning, operations, or an associated function.
• Vendor management experience across large geographical regions.
• Highly numerate, with strong analytical/Excel skills.
Preferred Qualifications
• Master's degree or equivalent.
• Previous experience partnering with senior, cross-functional stakeholders to determine the right goals, inform decisions, and design long-term solutions.
• Experience managing a commercial multi-site master vendor contingency agency or Recruitment Process Outsourcing (RPO) model.
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