Risk Management Specialist
hace 1 mes
Job Summary
We are seeking a highly skilled Risk Management Specialist to join our team at Engineeringuk. As a Risk Management Specialist, you will be responsible for engaging with Sellers, risk partners, and internal leadership teams to accomplish goals. You will apply risk-management best-practices and methodologies to mitigate issues, improve processes, and resolve blocking problems.
Key Responsibilities
- Gain and maintain a thorough understanding of Account Health Support programs and services.
- Build strong relationships with Selling Partners across the program.
- Provide prompt and efficient education and service to Amazon Sellers.
- Liaise with other departments as required to resolve Seller's issues and questions.
- Identify Seller and Risk Manager success barriers, provide solutions, and drive change through business improvement initiatives.
Requirements
- Strong investigative skills to find the root cause of metric issues.
- Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace.
- Proven ownership and bias for action; willing to move quickly and decisively to resolve an issue.
- Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- High level of integrity and discretion to handle confidential information.
Preferred Qualifications
- Experience working as an L4 Sr. Specialist/Lead and/or in a customer service environment, preferably within a contact center.
- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.
- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
About Engineeringuk
We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for us.
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