Spain Agency Manager Wfs, Wfs Agency Management Team

hace 3 días

Barcelona, Barcelona, España Amazon A tiempo completo
Job Summary

As an Agency Manager for Wfs in Spain, you will be responsible for managing the performance of allocated third-party staffing agencies across the territory. This role requires strong analytical and Excel skills, as well as experience in volume staffing, capacity planning, and operations. You will partner with staffing agency leaders, Wfs Business Management, and senior stakeholders in OpsPXT to deliver effective vendor-supplied services.

Key Responsibilities

• Own the relationship with an allocated third-party staffing agency(ies) for the purpose of performance monitoring and hold the vendor to account for delivery against a set of pre-agreed contractual metrics.
• Partnering with, advising and supporting the staffing agency, using functional expertise, to remove blockers that impact agency performance.
• Support Agency Risk team (for hiring) and OpsPXT partners (for post hire) to address repeated agency underperformance or escalations in partnership with the Business Management team.
• Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak and launch hiring and monitor agency completion of required actions in a timely manner.
• Lead and contribute to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labour hiring outcomes with awareness of both the business' and third-party staffing agency's considerations.
• Represent staffing agency requirements and considerations in cross-functional strategic programs at territory and/or country level including but not limited to technology, product, policy or process changes.
• Support with cross-functional transformation programs to define territory level strategies with regards to third party staffing agency usage.

Requirements

• Bachelors Degree or equivalent.
• Experience in volume staffing, capacity planning, operations, or an associated function.
• Vendor management experience across a large geographical region.
• Highly numerate, with strong analytical/Excel skills.
• Masters degree or equivalent.
• Previous experience partnering with senior, cross-functional stakeholders to determine the right goals, inform decisions and design long-term solutions.
• Experience managing a commercial multi-site master vendor contingency agency or Recruitment Process Outsourcing (RPO) model.

About Amazon

Amazon is a global company that leverages infrastructure, technology, science, and local insight to deliver scalable and sustainable associate hiring solutions. Our vision is to enable Amazon operations to operate with unconstrained capacity to deliver for customers. We're on an exciting transformation journey, implementing proprietary tech solutions to delight our candidates, building sophisticated data models to inform decisions and execute with precision, and optimizing our operating model for efficiency.

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