Agency Risk Specialist
hace 7 días
This role is an individual contributor within the Wfs Agency Management Team, responsible for the performance management of allocated third-party staffing agencies across Spain. The Agency Risk Specialist will own the tactical and strategic relationship to deliver our goals, partnering with allocated staffing agency leaders, Wfs Business Management, and senior stakeholders in OpsPXT.
Key Responsibilities:- Partnering with, advising, and supporting the staffing agency to remove blockers that impact agency performance.
- Supporting Agency Risk team (for hiring) and OpsPXT partners (for post-hire) to address repeated agency underperformance or escalations in partnership with Business Management team.
- Conducting in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak, and launch hiring, and monitoring agency completion of required actions in a timely manner.
- Leading and contributing to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labor hiring outcomes with awareness of both the business' and third-party staffing agency's considerations.
- Representing staffing agency requirements and considerations in cross-functional strategic programs at territory and/or country level, including but not limited to; technology, product, policy, or process changes.
- Supporting with cross-functional transformation programs to define territory-level strategies with regards to third-party staffing agency usage.
- Bachelor's Degree or equivalent.
- Experience in volume staffing, capacity planning, operations, or an associated function.
- Vendor management experience across large geographical regions.
- Highly numerate, with strong analytical/Excel skills.
- Masters degree or equivalent.
- Previous experience partnering with senior, cross-functional stakeholders to determine the right goals, inform decisions, and design long-term solutions.
- Experience managing a commercial multisite master vendor contingency agency or Recruitment Process Outsourcing (RPO) model.
- Able to deliver independently and take the lead on tactical and strategic initiatives.
- Strong business acumen with good judgment.
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