Agency Risk Specialist
hace 7 días
As an Agency Risk Specialist with Amazon's Wfs Agency Management Team, you will be responsible for managing the performance of third-party staffing agencies across Spain. Your goal will be to deliver scalable and sustainable associate hiring solutions, enabling Amazon operations to operate with unconstrained capacity to serve customers.
Key Responsibilities:
- Own the relationship with allocated third-party staffing agencies to monitor performance and hold them accountable for delivery against contractual metrics.
- Partner with staffing agency leaders, Wfs Business Management, and senior stakeholders in OpsPXT to deliver effective vendor-supplied services.
- Support Agency Risk team and OpsPXT partners to address repeated agency underperformance or escalations in partnership with Business Management team.
- Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak and launch hiring, and monitor agency completion of required actions in a timely manner.
- Lead and contribute to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labor hiring outcomes with awareness of both the business' and third-party staffing agency's considerations.
- Represent staffing agency requirements and considerations in cross-functional strategic programs at territory and/or country level, including technology, product, policy, or process changes.
Requirements:
- Bachelors Degree or equivalent.
- Experience in volume staffing, capacity planning, operations, or an associated function.
- Vendor management experience across a large geographical region.
- Highly numerate, with strong analytical/Excel skills.
Preferred Qualifications:
- Masters degree or equivalent.
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