Agency Risk Specialist
hace 2 días
We are seeking a highly skilled Agency Risk Specialist to join our team. As an Agency Risk Specialist, you will be responsible for managing the performance of allocated third-party staffing agencies across Spain, ensuring they meet our goals and objectives.
Key Responsibilities:- Own the relationship with allocated third-party staffing agencies to monitor performance and hold them accountable for delivery against pre-agreed contractual metrics.
- Partner with staffing agencies to remove blockers that impact agency performance, using functional expertise to advise and support.
- Support Agency Risk team and OpsPXT partners to address repeated agency underperformance or escalations in partnership with Business Management team.
- Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak and launch hiring, and monitor agency completion of required actions in a timely manner.
- Lead and contribute to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labour hiring outcomes, considering both business and third-party staffing agency considerations.
- Bachelor's Degree or equivalent.
- Experience in volume staffing, capacity planning, operations, or an associated function.
- Vendor management experience across large geographical regions.
- Highly numerate, with strong analytical/Excel skills.
- Masters degree or equivalent.
- Previous experience partnering with senior, cross-functional stakeholders to determine the right goals, inform decisions, and design long-term solutions.
- Experiencing managing a commercial multi-site master vendor contingency agency or Recruitment Process Outsourcing (RPO) model.
- Able to deliver independently, and take the lead on tactical and strategic initiatives.
- Strong business acumen with good judgement.
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