Agency Risk Management Specialist
hace 2 días
This role is an exciting opportunity to join Amazon's workforce management team as an Agency Risk Specialist. As a key member of the team, you will be responsible for managing the performance of third-party staffing agencies across Spain, ensuring they meet contractual metrics and deliver high-quality services.
Key Responsibilities:- Own the relationship with allocated third-party staffing agencies, monitoring their performance and holding them accountable for delivery.
- Partner with staffing agency leaders, WFS Business Management, and senior stakeholders in Ops PXT to deliver effective vendor-supplied services.
- Support Agency Risk team and Ops PXT partners to address repeated agency underperformance or escalations in partnership with Business Management team.
- Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak, and launch hiring, and monitor agency completion of required actions in a timely manner.
- Lead and contribute to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labor hiring outcomes, considering both business and third-party staffing agency perspectives.
- Represent staffing agency requirements and considerations in cross-functional strategic programs at territory and/or country level, including technology, product, policy, or process changes.
- Bachelor's Degree or equivalent.
- Experience in volume staffing, capacity planning, operations, or an associated function.
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