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Spain Agency Manager Wfs, Wfs Agency Management Team
hace 2 meses
About the Role
We are seeking an experienced Agency Manager to join our team at Amazon Spain Fulfillment, S. L. U. as a key member of our Agency Management Team. As an Agency Manager, you will be responsible for managing the performance of allocated third-party staffing agencies across the territory, ensuring they meet contractual metrics and deliver high-quality services to our business.
Key Responsibilities
- Develop and maintain strong relationships with allocated staffing agencies, providing guidance and support to ensure they meet performance expectations.
- Partner with Agency Risk team and OpsPXT partners to address underperformance or escalations, working closely with the Business Management team to resolve issues.
- Conduct regular reviews and audits with staffing agencies to assess their readiness for peak and launch hiring, ensuring they complete required actions in a timely manner.
- Lead cross-business line and Country proposals to improve temporary labor hiring outcomes, considering both business and agency perspectives.
- Represent agency requirements in strategic programs, including technology, product, policy, or process changes, at territory and/or country level.
- Support transformation programs to define territory-level strategies for third-party staffing agency usage.
Requirements
To succeed in this role, you will need a Master's degree or equivalent, with previous experience partnering with senior stakeholders to determine goals, inform decisions, and design long-term solutions. You should be highly numerate, with strong analytical and Excel skills, and have experience in volume staffing, capacity planning, operations, or an associated function.
What We Offer
As an Agency Manager at Amazon Spain Fulfillment, S. L. U., you will have the opportunity to work with a global infrastructure, technology, science, and local insight to deliver scalable and sustainable associate hiring solutions. Our vision is to enable Amazon operations to operate with unconstrained capacity to deliver for customers. We are on an exciting transformation journey, implementing proprietary tech solutions, building sophisticated data models, and optimizing our operating model for efficiency.
