SAP Virtual Customer Success Partner

hace 2 días

Barcelona, Barcelona, España SAP A tiempo completo
About the Role

The SAP Virtual Customer Success Partner Team is seeking a highly motivated and self-driven individual to join their team in Barcelona. As a Virtual Customer Success Partner Intern, you will play a crucial role in supporting the team in working on two central and strategically important topics:

  • Adoption initiatives: Ensuring the right message is delivered to the right customer at the right time
  • Operational excellence: Assisting Team Leads / Regional Manager by providing data insights & tracking regional business priorities

You will have the opportunity to develop a solid foundation and understanding of how SAP's overall CSME organization is running.

The ideal candidate will be an active student with a preferred field of study in Business Administration, International Management, or Marketing. They will possess excellent communication skills in English, with German being a plus. Advanced Microsoft Office Suite skills and strong organizational and communication skills are also essential.

The Virtual Customer Success Partner Team is a young, dynamic international team based in Barcelona. They offer a great culture and team spirit, as well as an innovative start-up mentality within the SAP EMEA Digital Hub.

What You'll Do

As a Virtual Customer Success Partner Intern, you will contribute to CSME, Virtual Customer Engagement Practice (VCEP) value-driven, adoption and consumption-focused initiatives. You will support Managers, Solution Area Leads, Operations Lead, and Team in daily/monthly activities and tasks, such as:

  • Customer Interaction and Support:
    • Assist with customer-facing activities and value-driven campaigns execution
    • Assist in organizing and executing virtual customer events (webinars, customer success days) once relevant
  • Data Entry and Management:
    • Input and maintain accurate customer information in the CRM system
    • Assist in customer database maintenance, data clean-up, and updating customer records
  • Administrative Support:
    • Help schedule and facilitate Team activities such as weekly Team Meetings, quarterly Team Days, etc.
    • Provide general administrative support to the customer success team as needed
  • Special Projects:
    • Support various projects aimed at improving customer success processes and enhancing overall customer experience
    • Leverage your ideas and activities related to your professional growth and self-development plan
About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

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