Operations Group Manager
hace 4 semanas
As the Group Manager Operations, you will be responsible for supervising a team of digital content associates and front-line team managers, overseeing the delivery of high-quality content to Prime Video's global audience.
Key responsibilities include managing a 40-50 member team, defining operational metrics, tracking key performance indicators, and identifying areas for improvement. You will also be responsible for providing coaching and feedback to direct reports, promoting a culture of customer-centricity, and ensuring seamless content publishing to Prime Video's global audience.
About the Team
The Prime Video Global Operations team partners with various stakeholders across Prime Video to oversee asset deliveries, system processing, and assembly. As a key member of this team, you will contribute to ensuring that every search, discovery, and playback interaction with Prime Video is device-agnostic, defect-free, and results in a high engagement experience for customers.
Requirements
- Experience in directly managing 2+ front-line managers
- Experience in managing a 40+ member team
- Experience in analyzing data and best practices to assess performance drivers
- Experience in influencing both external and internal stakeholders
- Fluent in English, both verbal and written
Preferred Qualifications
- Certified or trained in Lean Six Sigma methodology
- Experience and proficiency in post-house/studio industry in content publishing or quality management domain
- Experience and understanding of digital media and/or digital video supply chain
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