Sales Team Lead

hace 2 semanas

Madrid, Madrid, España Hitachi Vantara Corporation A tiempo completo
Job Summary:

As a Sales Team Lead at Hitachi Vantara Corporation, you will be responsible for leading the EMEA sales support team to achieve customer satisfaction. This role involves managing the daily activities of the sales admin team, ensuring customer requirements are fulfilled in a timely manner, and meeting established goals and productivity targets. You will also be responsible for training and development of staff, managing customer orders from inception to completion, and establishing the precedence for excellence in customer service through timely and responsive handling of all customer interactions.

Key Responsibilities:

Provides daily leadership to sales support admin Order Entry Team to achieve objectives.
Trains, coaches, and advises sales support Team members as required to ensure that objectives are achieved.
Leadership for resolving Order Entry or expediting issues as well as applying new processes and skills to improve the operations status quo.
Identifies root cause issues and implements and assesses countermeasures.
Coordinates with the Europe warehouse inbounds and outbounds processes and KPIs.
Coordinates import/export processes and facilitates required documents in a timely manner.
Coordinates special requirements with the Region Sales Managers and the Service Manager.

Requirements:

Bachelor's degree in a related field.
Top-level expert in Service, Production, or Support Worker role requiring advanced skills to perform all standard tasks within the function as well as specialized tasks.
Experience in international trade.
Minimum of 5 years of experience in customer service/sales.
Exceptional verbal and written communication skills.
Strong interpersonal and active listening skills.
Sense of urgency.
Good organizational skills and attention to detail.
Ability to manage multiple priorities, remain calm under pressure, and work well across all levels of the organization.
Moderate proficiency with Microsoft programs such as CRM, Outlook, Word, Excel preferred.
Proficiency with SAP. Microsoft Dynamics experience a plus.
Multiple language capabilities a plus.

Key Behaviors:

On-time to all meetings/appointments/scheduled engagements.
Diligent to work habits.
Dedicated to completion of responsibilities.
Willing to accept responsibilities within a team environment.

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