Customer Service Representative for Multinational Organization
hace 1 semana
We are seeking a skilled Customer Service Representative to join our team in Lisbon, Portugal. As a representative of our company, you will be responsible for providing world-class service to our clients while working on projects with top prestigious brands.
Your responsibilities will include:
- Answering incoming queries from customers
- Identifying issues and providing solutions
- Ensuring a high level of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
Our client is a renowned multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. With a dynamic and multicultural environment, we offer real career opportunities in different career paths.
RequirementsTo succeed in this role, you will need:
- A native level of German and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- A high school degree
- Being an attentive listener, comfortable and skillful at communicating with people
- A drive for excellence and professionalism
- Being a real team player and committed to your work
We offer a range of benefits to our employees, including:
- Type of contract: a long-term fixed term contract, renewable every year
- Working hours: full time (40h/week)
- Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
- Salary conditions:
- Including free accommodation (shared flat, all bills included): 950 - 1050€ gross/month
- Excluding accommodation: 1300-1500€ gross/month
- For international candidates:
- Reimbursement of your initial flight expenses after 9 months
- Airport pick up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon your arrival
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
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