SMB Customer Success and Expansion Specialist

hace 3 días


Madrid, Madrid, España Crossbeam A tiempo completo
Unlock Revenue Growth with Crossbeam

Crossbeam is revolutionizing the way companies go-to-market. As an Associate Account Manager, you'll play a pivotal role in retaining, expanding, and managing our SMB and self-service customer base.

About the Role:
  • Proactively engage customers prior to renewals, when they need additional support or when buying signals indicate an upsell opportunity.
  • Work closely with our Finance, RevOps, and Go-To-Market teams to ensure a positive and consistent customer experience.

We're looking for someone who excels in B2B SaaS Sales or Customer Success, with a proven track record of repeatable processes and exceptional written communication skills. If you thrive in a fast-paced environment and are passionate about business technology, this could be your dream role.

About You:
  • 1+ years of experience in a B2B SaaS Sales or Customer Success role.
  • Exceptional organization, process-driven, and clear professional written communication skills.
  • Proven success of objection handling.

Competitive Salary: $70,000 - $100,000 annually (Colorado, Connecticut, Nevada, New York City) + variable component up to $130,000 OTE

Benefits:
  • Health Care Plan (Medical, Dental Vision)
  • Flexible PTO Policy
  • Parental leave
  • Stock Option Plan
  • 401k Plan + Match
  • Learning Development Budget
  • Remote Work Options
  • Generous Wellness Stipend
About Crossbeam:

Crossbeam is the industry leader in ecosystem-led growth. Our innovative product roadmap and North Star vision of creating a best-of-both-worlds customer experience have created a powerful network of 25K+ companies. Join us in revolutionizing the way companies go-to-market.



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