Smb Customer Success Manager Transformation Specialist

hace 1 mes


Madrid, Madrid, España Pleo A tiempo completo

Pleo is a pioneering fintech company that aims to revolutionize the way businesses manage their expenses. As our ideal candidate, you will play a crucial role in driving customer adoption and nurturing for our Spanish-speaking clients. Your primary responsibility will be to ensure seamless integration of our product features, thereby enhancing the overall customer experience.

About the Role

We are seeking an experienced Customer Success Manager to join our Spanish team in Lisbon, Paris, or Madrid. The ideal candidate should possess a proven track record in consultative customer-facing roles, preferably with enterprise software or SaaS organizations.

Key Responsibilities:
  • Deliver exceptional customer experiences by identifying gaps between best practices and actual usage of our product features.
  • Collaborate with cross-functional teams to improve the entire customer segment from lead to nurturing.
  • Develop and implement strategic plans to drive customer adoption and reduce churn.
Requirements:

To succeed in this role, you should have:

  • A strong focus on adoption and nurturing for customers already onboarded.
  • Fluency in Spanish and English.
  • Proven experience in a consultative customer-facing role (Management consulting, account management, customer success management, etc.).
  • A positive mindset, excellent communication skills, and the ability to empathize with customers.
What We Offer:

As a valued member of our team, you can expect:

  • Your own Pleo card for convenient expense management.
  • Private health insurance and 25 days of holiday plus public holidays.
  • A flexible work schedule with three days in office and two days at home weekly.
  • The option to purchase five additional days of holiday.
  • Wellbeing days - fully paid days off.
  • Access to LinkedIn Learning for professional development.
  • Paid parental leave.

Salary Range: €45,000 - €65,000 per annum based on location and experience.



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