Business Development Learning Coach
hace 3 días
Experience the difference with Aexp, where you'll be empowered to progress and make a lasting impact. As a global and diverse community of colleagues, we're committed to supporting our customers, communities, and each other.
About UsAexp is dedicated to providing the world's best customer experience every day. Our team shares a powerful backing promise, upholding our company values in an environment where everyone feels seen, heard, and valued.
Our VisionAt Aexp, we strive to empower our colleagues through dynamic learning and performance solutions. Global Learning & Knowledge Management (GLKM) provides evolving training programs that enrich skills and knowledge, driving business results and customer engagement.
The RoleWe're seeking a Business Development Learning Coach who will lead end-to-end training programs, partnering with the business to increase productivity, customer experience, and performance standards. Key responsibilities include:
- Developing actionable learning programs from varied content
- Delivering classroom and blended programs adding value to learners and the business
- Providing targeted coaching for Customer Care Apprentices (CCAs)/Specialists and Coaches
- Managing CCA/Specialist performance, applying systematic approaches to improve current performance
- Identifying gaps in existing and required performance, analyzing causes, and implementing learning solutions
- Maintaining expertise in adult education, e-learning, and technology-supported training
This role offers a unique opportunity to make a meaningful impact in a fast-paced, global environment. If you're passionate about developing others and driving business success, we encourage you to apply.
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